A year or two ago, I wrote a column that outlined QSE’s position that voluntary participation is the best option for most organizations. I proposed that using “% Participation” as a metric of complacency and the better quality of observations in a voluntary process justified the added work associated with promoting participation.
In this article I want to explore the benefits of mandatory participation and some of the circumstances when a mandatory approach is appropriate. Those of you familiar with Quality Safety Edge recognize that we do not believe in a “one size fits all” approach and that we believe that different organizations have different needs. I can think of two different QSE clients that implemented mandatory observation processes and I have no doubt that we will see more, especially as we increase our work internationally.
